Service Delivery has been the focus of many of the protests over the past few years in South Africa. In fact, it appears to be growing more vociferous over time. So often the issues that triggered the protests could have been foreseen and timely corrective action taken before the tipping point was reached.
Umoya Software’s CityOps (short for city operations) seeks to address the ‘early warning’ by structuring effective management of the basic elements of service delivery, namely, fire fighting, veldfire response management, disaster management, engineering (this ranges from potholes to water supply) and the Governments Expanded Public Works Programme (aimed at linking people to available jobs).
We have used the tag line ‘Communicating with Communities’ for a specific reason.
Most people view communication as talk or text, using the media, social networking, or community face to face engagement. CityOps prefers to communicate through response, action and delivery. This non-verbal communication philosophy actually makes a difference, and not just promises. It is aimed at delivery.
Whether it is the tracking of road repairs, provision of water, response to crime, matching people to jobs, responding to disasters, or simply dealing effectively with fires, there is an engagement between the community and the municipality around delivery.
CityOps captures incidents, logs them and dispatches the necessary response, whether a life threatening emergency (fires, disasters and the like), or damaged electrical supply, burst water mains, potholed roads and the list goes on. The live Occurrence Book (OB) tracks and displays the incidents as they are captured and updated, while on an adjacent screen the incidents pop up on a map, colour coded to assist in visually determining the incidents and responses.
Workflow is built into the system so that incidents are tracked through their various stages of response until completed, with a dashboard tracking the performance of the municipal teams in meeting the response deadlines.
The CityOps Unemployed Persons Database captures the details, skills and experience of those in the municipality without employment. When the municipality has work to be done, either through the Expanded Public Works Programme, or through external contractors the UEPD system searches the database and matches people to jobs, either on a Ward by Ward bases or universally. Those who are seeking work are also able to access the system (probably at municipal libraries where there is internet access), update their details and edit and print their CVs. This is something most people in South Africa would not normally have access to.
Most communities which have a sense of being listened to, responded to and their basic infrastructures needs provided for would not be so ready to protest.
Would you like to hear more about CityOps? Please call us on 021 785 4979, or 083 275 2700, or firstname.lastname@example.org